Business Process Outsourcing
Olepus offers expert assistance within the fast growing UK and global BPO marketplace. We focus on identifying and scoping out processes that lend themselves to the outsource model whether that be in contact centres, back office, software or application development.
We operate with clients across a range of key vertical markets including ecommerce, travel, telecoms, ISPs, technology devices, content providers, retail, financial services and utilities. Our client's projects are handled in the most appropriate market based upon customer experience, timelines, accreditation (FSA), skills, productivity and cost.
Best-in-class processes
Together with our partners, we offer extensive experience in managing and migrating outsourced projects within the UK, near-shore and far-shore markets. Our 24/7 managed service capability is enabled through multiple contact centres across UK, Europe and Asia. All projects are managed with UK management teams using best-in-class processes. Our breath of coverage means we can support all 22 European languages with a competitive cost base. Our UK facility is fully FSA-approved.
Our flexible structure means we can modify the service to meet your performance, service level and business targets. We fit with your business to maximise customer and business management at minimal cost.
Other key aspects include:
- tier 1 telecoms links with full redundancy and resilience of service
- fully FSA approved with UK-based contact centre
- real-time front end reporting tool kits
- customised web based reporting
- real time voice recording
- both B2C and B2B
- business and speech analytics
- bespoke software development service
- full integration and migration services
Services include:
- In-bound and out-bound calls
- Out-of-hours support
- Data entry
- Back-office services
- Mobile Call Recording
- Speech Analytics